Terms

It is important to understand that refinishing foors calls for collaboration between the homeowner and the contractor. There are a number of things the homeowner must do in advance of work startking, and care care instructions to follow during and after completion to ensure a satisfactory product. Please read the process, contract terms and care information packages left when the job is quoted so that it is clear what is involved at all stages of the project.

1. The client has read and understood the product and process sheet, the care and maintenance sheet, the frequently asked questions sheet and the terms sheet in the consultation folder.
   
   
2. The contract consists of the quotation sheet and the terms sheet.
   
   
3. Work may be scheduled immediately on request, subject to availability, on receipt of the terms sheet and the scheduling deposit.
   
   
4. If the client reschedules, postpones, or cancels with less than two weeks notice, the scheduling deposit may be forfeited. If the Client reschedules, postpones or cancels with less than 7 days notice, the Client may be liable and responsible for lost production time and revenue. Work may only be rescheduled as Wooden Floors by Malcolm's overall schedule permits.
   
   
5. The payment schedule is specified in the quotation.  The final payment is due at the time the final coat of finish is applied. When the comment sheet is also filled out at that time and handed in with the payment a $24.00 discount will be applied on contracts at $1000.00 or more before tax. Outstanding balances more than two weeks late will be charged interest at 2 percent per month or 24 percent per annum.
   
   
6. Wooden Floors by Malcolm contracts to handcraft wooden surfaces with the appearances of craft, the look of having been hand made. As such variations including but not limited to, variations in sanding, in finish application, in finish sheen, in finish consistency, in stain application, in stain consistency, in filler consistency, or in the over all hand crafted surface are to be expected and accepted as part of the hand crafted character of the work.
   
   
7. The Client agrees not to have other work done in the refinish areas during the scheduled refinishing time.
   
   
8. Unless specified, this quotation does not include removal of furniture, tack strip, old flooring, (carpet, vinyl, under pad or mastic) or quarter round and trim (which may be somewhat damaged if it stays in place during the work). Repairs are not included unless specified. Cleaning of the work area or de-nailing is not included.  The customer is responsible for electrical wiring, telephone, cable or other wiring in the work area.  This quotation is valid for thirty (30) days.
   
   
9. If the wooden surface is covered by flooring construction debris, rugs, furnishing or is badly lighted at the time of the quotation, the quotation is subject to adjustment.
   
   
10. Verbal agreements not recorded on the quotation will not be honoured.
    
    
11. Wooden Floors by Malcolm may post a lawn sign.
    
    
12. Wooden Floors by Malcolm may photograph the work before, during and after completion.
    
    
13. To ensure a quality product, the Client agrees to heat the refinish area to 72° deg. F around the clock during the finish application in cold months and to operate air conditioning during humid or extremely hot weather conditions if air conditioning is available.
    
    
14. In the event of a labour dispute, Wooden Floors by Malcolm reserves the right to reschedule the quoted work or refund any money received from the Client according to what theClient decides and the client will not hold Wooden Floors by Malcolm responsible for losses in this circumstance.
    
    
15. The Client agrees to remove any valuable property from the refinish areas and the approaches to and from the refinish areas.
    
    
16. In the case of custom stain work, the Client agrees to be present for stain colour selection and application to ensure that the colour and tone of the applied stain is as desired.
    
    
17. The Client agrees to provide adequate electricity during the refinishing process. Lengthly power shut downs due to electrical wiring work during scheduled refinishing work must be avoided.
    
    
18. When already finished surfaces are 'recoated' rather than completely 'refinished', the customer is responsible for intercoat adhesion and compatiblity between the already existing surface and the recoat.
    
    
19. If a fridge, stove, dishwasher, piano, or other valuable or fragile items remains within the floor refinishing area during the process Wooden Floors by Malcolm will not refinish beneath the item. Further, although Wooden Floors by Malcolm will exercise care in working closely around the item, we do not accept responsibility for any damage to the item as a result of the refinishing work
    
    
20. Power may be shut off before the sanding to access 220 volt power.  If stove or dryer are 220V powered, the client will leave them accessible.
    
    
21. Adjacent Surfaces including but not limited to quarter round, baseboard, dooframe, cabinet kicks, spindles, risers, and stringers may be somewhat scuffed or marked by the extensive sanding and finishing operations.
    
    
22. Wooden Floors by Malcolm's maximum liability of damages however caused or failure to execute duties as they pertain to the contract, regardless of the reason is limited to one hundred percent of the money received from the client.
    
    
23. Wooden Floors by Malcolm may ventilate the refinish area for health and safety reasons.
    
    
24. Any dispute or difference between the parties arising out of the contract shall be referred to arbitration under the arbitrations act. Such matter shall be heard by a single arbitrator, Stanley Simpson or such person as he may designate. If the client disputes the quality of the hand crafted wooden surface the following will apply. The area in question may only be viewed or photographed from a distance of not less than four feet from the surface and only with the unaided eye.  Any disputed surface area viewed or photographed, must also be viewed or photographed from the directly opposite vantage point, and also from directly above the area in question under the same lighting and at the same time of day.